Reference

Glossary

The words you will read on the screens, and what each one means here.

Application

One deal, from one applicant, sent by one dealer. Everything you work on — rules, tasks, documents, notes, decisions — hangs off it.

Status

Where the application has got to. Some transitions are locked until the file has been through an earlier one. An approval is good for 30 days — after that it reads Approved, Expired and the decision has to be run again.

Queue

A saved view of applications in one state. Some queues are there to be acted on and count in colour; others are informational. A queue is a view of the same applications, so a file is wherever it matches rather than somewhere it was moved to.

Channel

The dealer platform an application arrived through — DealerTrack, RouteOne or CUDL. The channel decides how and when the decision gets back to the dealer: DealerTrack pushes your decision straight back; RouteOne checks back on its own schedule; and CUDL does not push back the same way, though its documents can auto-match an open stipulation and clear it with nobody here touching it. Read Source before you treat any of that as a fault.

Pre-bureau / post-bureau

The two rule passes. Pre-bureau runs the cheap checks before the system pays for a credit pull; post-bureau runs the deeper rules once credit, value and membership are back. The pull comes from Equifax, reusing a pull from the last 30 days if one exists; the vehicle is valued; and membership is checked against Symitar. The run happens in two passes, Pre-Bureau and Post-Bureau, both marked Completed, and a rule can only fail once its pass has run. Rules exist that reject an application before the pull ever runs — rejecting cheaply is the point of putting them first.

Tier

The band the applicant's FICO score puts them in: Premier 830 and up, A++ 790–829, A+ 750–789, A 710–749, B 670–709, C 640–669, D 600–639, E 599 or below, and F-Military or F-Civilian when no usable score came back. It is what the file is priced off, and someone with the permission can override it on the Borrower Profile.

Adverse action

The reason given for a decline, generated by a separate flow when a rule resolves the application to a decline. A decline cannot be recorded without one, and you can confirm the notice went out under Email Notifications.

Countered

An outcome on the status list that is not Marine’s path: the policy is approve or decline.

Rec Approve / Rec Decline

Recommended, not final. Auto-approvals are switched off for the first weeks after go-live, so files land in Manual Review or one of the few allowed auto-declines, the system recommends and a person decides.

Task / stipulation

A condition to clear before funding, tracked as a task on the application with its own status and documents. Approved with stipulations is not funded. The system opens some by itself when a fact about the deal calls for it: proof of income for the applicant, and separately for the co-applicant, on a thin file or Tier B through F; a thin-credit-file pricing note; copy of title for non-franchise dealers; open membership when the applicant is not already a member; retirement confirmation on stated retired employment; an EAS date more than a year out for active-duty applicants; an MLA disclosure on a covered borrower; an address-could-not-be-validated note on a bureau mismatch; and, once signed paperwork comes back, the RIC — always required — plus co-applicant e-sign documents when there is a co-applicant. Four exist only as options a person adds by hand and nothing about a deal ever triggers them: all accounts in good standing; back-end products capped; payment including warranty and GAP not exceeding 20% of gross income; and proof of residence.

RIC

Retail Installment Contract — the contract document produced once the deal is approved and the status moves to Contract Initiated. It stays locked until every other stipulation on the file is finished or waived.

PTI

Payment-to-income, shown beside DTI on the Debts page: the signed monthly payment including warranty and GAP, divided by monthly gross income. Above 20% it blocks funding and cannot be waived.

DTI

Debt-to-income — debt divided by income. The Debts page computes it from the income on the file and the debts included, for the borrower, the co-borrower and combined.

Waive

Setting a failed rule aside with a comment so the file can move on. The waiver survives a re-decision. PTI is the one thing that cannot be waived.

Lock

The padlock in the header naming whoever has the file open. It is not a permissions problem, and it releases on its own after 30 minutes.

Contract page

Where the deal as contracted lives once the status moves to Contract Initiated, alongside the RIC.

Funded

The money has moved, when somebody clicks a button called “Book in Symitar”. Booked is the internal name for the same thing; the screen says Funded, and Booked survives only behind the scenes and in the queue’s web address.